Glean Agents vs Dust
Retrieve and synthesize authorized company knowledge with traceable source access.
Glean Agents or Dust: the short answer
Both connect internal knowledge and tools. Their connector coverage, deployment terms, user/agent permissions, and commercial model differ. Test a permitted and a forbidden source with the same question before evaluating workflow speed.
When the workflow fits
Evaluate Glean when enterprise search, company context, agent discovery, and centralized access governance are the starting point.
When the workflow fits
Evaluate Dust when a shared agent workspace with model choice, reusable skills, permissions, and credit-based team access is the priority.
| Selection question | Glean AgentsGlean | DustDust |
|---|---|---|
| Product type | Supervised agent | Supervised agent |
| Best suited for | Enterprises searching across authorized internal systems and building reusable agents with access governance. | Teams building reusable internal agents over approved company tools and shared context. |
| Shared / related tasks | ||
| Price model | Enterprise demo and quotationThe reviewed official pages offer an enterprise demo, without establishing a current public numeric price. Connector, deployment, agent-usage, and governance entitlements require a procurement-specific quote. | Limited free credits · seat plans · enterpriseThe reviewed page distinguishes lifetime free credits, monthly credits per seat, and enterprise pooled credits. VAT, billing cadence, connectors, retention, and deployment terms need checking for the chosen workspace. |
| Price amount | Not verified — not assumed to be $0 | Not verified — not assumed to be $0 |
| Deployment | Hosted service; exact tenancy and regional options require confirmation | Hosted service; exact tenancy and regional options require confirmation |
| API | Yes (documented)Plan eligibility and exact endpoint scopes require confirmation.Source 1 | Not verifiedNot verified in the reviewed official material. |
| Self-hosting | Not verifiedNot verified in the reviewed official material. | Not verifiedNot verified in the reviewed official material. |
| Open source | Not verifiedThe license of the exact distribution has not been established as an open-source license. | Not verifiedThe license of the exact distribution has not been established as an open-source license. |
| Inputs | Approved company-system connections, indexed documents and access controls, task instructions, tool actions, and trigger conditions. | Authorized company documents and app connections, agent skills and instructions, model choice, user permissions, and workflow triggers. |
| Outputs | Company-context answers, recommendations, agent actions, and governed workflows across connected systems. | Company-context answers, research briefs, response drafts, and approved tool-driven workflow artifacts. |
| Platform relationship | Not verified | Not verified |
| Permissions | Exact action scopes not verified | Exact action scopes not verified |
| Commercial use | Output rights, data-provider licenses, and applicable contractual conditions require review for the intended use. | Output rights, data-provider licenses, and applicable contractual conditions require review for the intended use. |
| Human review | Validate governance and action boundaries in a development environment before scheduling or publishing agents. | Validate governance and action boundaries in a development environment before scheduling or publishing agents. Validate prospect data, ownership, contact eligibility, and CRM or messaging actions before rollout. Test policy accuracy and action failure paths using approved or synthetic customer cases. |
| Enterprise Operations · Knowledge connections | Enterprise context, search, and connected company systemsSource 1 | Slack, Notion, Google Drive, GitHub, Salesforce, and Zendesk are listedSource 1 |
| Enterprise Operations · Agent configuration | Agent builder, event triggers, task routing, and orchestrationSource 1 | Custom agents with skills, knowledge, tools, model choice, and shared workflowsSource 1 |
| Enterprise Operations · Approval requirements | Not verifiedNot verified in the reviewed official material. | Not verifiedNot verified in the reviewed official material. |
| Enterprise Operations · Execution visibility | Permissions-aware governance and real-time oversightSource 1 | Audit logs, usage analytics, and operating controlsSource 1 |
| Enterprise Operations · Deployment options | Not verifiedNot verified in the reviewed official material. | US/EU residency and enterprise single-tenant deployment are listedSource 1 |
| Enterprise Operations · Data handling | Not verifiedNot verified in the reviewed official material. | Enterprise custom retention policies and access segmentationSource 1 |
| Sales & CRM · CRM connections | Outside this profile’s reviewed scope | Not verifiedNot verified in the reviewed official material. |
| Sales & CRM · Research sources | Outside this profile’s reviewed scope | Not verifiedNot verified in the reviewed official material. |
| Sales & CRM · Customer data access | Outside this profile’s reviewed scope | Not verifiedNot verified in the reviewed official material. |
| Sales & CRM · Outbound actions | Outside this profile’s reviewed scope | Not verifiedNot verified in the reviewed official material. |
| Sales & CRM · Approval requirements | Outside this profile’s reviewed scope | Not verifiedNot verified in the reviewed official material. |
| Sales & CRM · Usage units | Outside this profile’s reviewed scope | Not verifiedNot verified in the reviewed official material. |
| Customer Support · Knowledge sources | Outside this profile’s reviewed scope | Not verifiedNot verified in the reviewed official material. |
| Customer Support · Support channels | Outside this profile’s reviewed scope | Not verifiedNot verified in the reviewed official material. |
| Customer Support · Human handoff | Outside this profile’s reviewed scope | Not verifiedNot verified in the reviewed official material. |
| Customer Support · Customer data access | Outside this profile’s reviewed scope | Not verifiedNot verified in the reviewed official material. |
| Customer Support · Action permissions | Outside this profile’s reviewed scope | Not verifiedNot verified in the reviewed official material. |
| Customer Support · Resolution billing | Outside this profile’s reviewed scope | Not verifiedNot verified in the reviewed official material. |
| Verification | Partially verified · 2026-10-02 | Partially verified · 2026-10-02 |
| Independent testing | Not conducted by uAgentKit | Not conducted by uAgentKit |
Key differences
Both connect internal knowledge and tools. Their connector coverage, deployment terms, user/agent permissions, and commercial model differ. Test a permitted and a forbidden source with the same question before evaluating workflow speed.
Evidence for the shared task
AI tools for enterprise knowledge search →
Glean Agents
Glean offers enterprise search and context connected to company systems. Source ↗
Review output: Company-context answers, recommendations, agent actions, and governed workflows across connected systems.
Dust
Dust connects company knowledge and tools for shared agents. Source ↗
Review output: Company-context answers, research briefs, response drafts, and approved tool-driven workflow artifacts.
Cost and configuration
Glean Agents: The reviewed official pages offer an enterprise demo, without establishing a current public numeric price. Connector, deployment, agent-usage, and governance entitlements require a procurement-specific quote.
Dust: The reviewed page distinguishes lifetime free credits, monthly credits per seat, and enterprise pooled credits. VAT, billing cadence, connectors, retention, and deployment terms need checking for the chosen workspace.
Prices, eligibility and permissions can change. The facts above come from the same source records as each product profile.
Limits of this comparison
Test forbidden-document access, connector freshness, source traceability, retention, and tool authority.
We have not measured result quality, cost savings or speed. Missing fields remain unknown; the conditional recommendations are editorial selection guidance.
Sources
What “official sources” means We read vendor material for the claims cited below. This is a documentation review. No independent product test or professional endorsement is implied. Read our method →
- Official Glean platform and enterprise search
Glean · www.glean.com · Read · 2026-10-02
- Official Glean Agents building, governance, and orchestration
Glean · www.glean.com · Read · 2026-10-02
- Official Dust collaboration, models, and permissions
Dust · dust.tt · Read · 2026-10-02
- Official Dust credits and enterprise options
Dust · dust.tt · Read · 2026-10-02